Don’t Argue – Discuss by Dr. John C. Maxwell

Below is a list on some pointers for entering or being in a stimulating discussion.   I enjoy sharing these pointers in the first part of a getting InTouch Communication  learning process  for checking inwardly to find out what is alive and give time for understanding and clarity.  

 The following article is by Dr. John C. Maxwell:

Discussions can be healthy, since they have the potential to build relationships and result in a “win” for everyone. On the other hand, arguments are rarely good. Why? They are forceful attempts to change another person’s point of view, and thus result in a “winner” and a”loser.”

Arguments always cause some damage, even if you “win.” The next time you find yourself involved in a conflict of opinion, use these guidelines to make it aDISCUSSION—resolving the issue while building the relationship.

    • Welcome the Disagreement. The other person may have a perspective you haven’t considered, so be thankful for it. Maybe this is your chance to be corrected before making a mistake.
    • Distrust Your First Inclination to Defend Yourself. Defensiveness is often a natural reaction. But be careful—when you justify yourself, it’s hard to change your position later. Plus, you’ll miss the benefit of the other person’s ideas.
    • Control Your Temper. Getting angry always makes communication harder, not easier. So simmer down before you blow your top.
    • Listen First. Give your “opponent” a chance to talk. Don’t defend or debate. Build bridges of understanding, not barriers of misunderstanding.
    • Look for Areas of Agreement. Dwell on areas where you agree. This establishes common ground, helping you find a solution good for both of you.
    • Be Honest. Look for areas where you can admit error, then do it. This disarms others and reduces their defensiveness.
    • Promise to Think Over Their Ideas. Tell the person that you will consider his point of view, and actually do it. He may be right, after all.
    • Thank Them Sincerely for Their Desire to Help. Most people who take time to disagree with you are interested in positive results, the same as you are. Welcome that.
    • Postpone Action So You Both Can Think Through the Problem. If need be, suggest another meeting. To prepare, ask yourself some hard questions about your “side,” and focus on a mutually beneficial solution.
  • Be Willing to Agree to Disagree. Sometimes you may need to accept your difference of opinion and move on. Be flexible whenever possible. Follow Thomas Jefferson’s advice: “In matters of principle, stand like a rock; in matters of taste, swim with the current.”

via INJOY Interactive:

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